Important Policy Notice
No exchange or return. Replacement is applicable only for defective items, with a mandatory unboxing video recorded within 24 hours of delivery.
1. Policy Guidelines & Unboxing Video Requirement
- No Return or Exchange: We do not accept returns or exchanges for change of mind, sizing, or styling preference.
- Defective Piece Replacement Only: A replacement will be provided solely in the event that an item arrived damaged or with a manufacturing defect.
- Mandatory Unboxing Video: An unboxing video is compulsory for all replacement claims. The video must start before opening the sealed courier bag and clearly show the shipping label, packaging, and the defect without any cuts or editing.
- Strict 24-Hour Window: You must notify us with the unboxing video within 24 hours of delivery. Claims submitted after 24 hours or without an unboxing video will not be entertained.
2. How to Request a Defective Item Replacement
If you received a defective piece, please reach out to our team within 24 hours of delivery with your order ID, photos of the item, and the unboxing video:
📧 Email: officialgirlyhub@gmail.com
📱 WhatsApp / Phone: +91 836 842 2490
3. Contact Us
For any return, exchange, or refund queries:
officialgirlyhub@gmail.com
Phone: +91 836 842 2490